The real problem nobody is solving is that small businesses need feedback from customers to improve their services, but no one gives, and they also don't know h

The real problem nobody is solving is that small businesses need feedback from customers to improve their services, but no one gives, and they also don't know how to ask. Why would customer spend his time installing this and them commenting about some business, with almost certainty that the business will never read that comment? How can the business get valuable feedback -- not just childish rants or cheers? These questions remain open.