4 ms·
A thoughtful and intelligent response. Like the recent critique of the American Airlines website (one of the worst sites on the Internet), the response was basi
by seldo 17y ago
A thoughtful and intelligent response. Like the recent critique of the American Airlines website (one of the worst sites on the Internet), the response was basically "we know, but it takes longer to implement than it does to draw". The difference is that Zappos has made some visible progress in the last year, while AA.com has barely changed in five years.
- hedgehog 17y agoThe Zappos guys seem to be thoughtful all-round. A lot of companies sponsor a mile or two of highway, they have something like the last 20 miles heading in to Las Vegas (not sure exactly but I drove in from LA over the summer and I was passing their signs for 20-30 minutes).