Hi- thanks for all the questions, since we are just launching- I am happy to get feedback because I want the service to be easy to understand. I'll start with

Hi- thanks for all the questions, since we are just launching- I am happy to get feedback because I want the service to be easy to understand. I'll start with the safety of your information. Any critical customer information that a customer needs to enter or access is stored on a separate and encrypted server. Nobody except the CEO and tech lead have access to the server. The letters are sent as hard copies to an employee from CIVILIZE who collates and sends the registered letters. Our team works closely and there is a protocol for how the letters are handled. There is always the option to send the letters to the collection agency via registered mail yourself. The copies of letters are kept on the encrypted server. The template letters are the ones provided by the consumer financial protection bureau to verify a debt, dispute a debt, cease and desist, and give instructions for future contact. You can't import your own templates- but if you have a good one, you can always contact our support team because perhaps we would add it. For those who sign up for our paid service, they send the registered letter with instructions for contact and inform their creditor that the only way to be reached is through CIVILIZE email platform. From that point on, the communication between creditor and client happen like a normal email service (like gmail) it is not visible to our staff (except our lead tech) unless it is flagged by the client as being abusive. Our protection resources besides the letters and email are being rolled out so it isn't public yet. We are not marketing this for "credit repair" as much as we are trying to address the pain of being harassed and abused. This is something that people seem to understand easily. Please keep asking if there is anything I missed!