Why does the US government insist on being an "inefficient dinosaur"? Stacks of paper forms processed by hand? It seems as though the process is designed to be

Why does the US government insist on being an "inefficient dinosaur"? Stacks of paper forms processed by hand? It seems as though the process is designed to be as inefficient as is possible. Perhaps the US government delays paying the war veterans on purpose because it saves money. 9 months of being unemployed and disabled with possible mental trauma from war: >In the past 5 years, the number of vets who’ve died before their claim has even been processed has tripled. ...can be restated: >In the past 5 years, the number of vets to whom the US government has avoided paying disability (due to their death) has tripled.