Correct, but even software that doesn't cause deaths on failure ends up causing real losses (often invisible). Consider every time Word crashes and work is los

Correct, but even software that doesn't cause deaths on failure ends up causing real losses (often invisible). Consider every time Word crashes and work is lost. There are billions of Word users out there, mostly being paid to use it. How much does that cost over the course of a year? And the accumulated frustration from unreliable software, causing loss of productivity, resistance to change, stress... How much does that cost?