I'm working with our SaaS customer service and good support guys are always natural on using these two words when a customer is looking for an affirmation. Jus

I'm working with our SaaS customer service and good support guys are always natural on using these two words when a customer is looking for an affirmation. Just think that this is a good metric to add and see how specific words help conversions and upsells for non-customers. Hopefully there's something more automated that I can use to measure, though.