2 ms·
It's amazing how many people forget (or ignore due to convenience) rule #1. My credit card company once called me up on some matter and the rep at the other en
by hliyan 12y ago
It's amazing how many people forget (or ignore due to convenience) rule #1.
My credit card company once called me up on some matter and the rep at the other end tried to verify my identity using the usual method (asking me about my mother's maiden name etc). I had to actually say "Wait, you called me. You should be verifying yourself to me". It actually turned out to be a legitimate call, but if I wasn't aware of this rule, a scammer might have easily got me.
P.S. I knew this rule because most of Kevin Mitnick's exploits (as he explains in his book) were based on this one vulnerability.
- coldpie 12y agoYep, always tell them you'll handle the issue by calling them back using the number on the card. Maybe ask if they have a name or extension or something if need be.
- Pxtl 12y agoI once had my credit card company do the same thing - call to offer more credit, but needed some info. Complete with a bot greeting. It was virtually indistinguishable from a telemarketed scammer. I had trouble believing it when I called their main number to follow up and find out if this was for real.