Damn for a minute I thought it might have been over the 80% price increase for Civ5: Beyond Earth for Australian residents... but it's the 'oh no refund!' thing

Damn for a minute I thought it might have been over the 80% price increase for Civ5: Beyond Earth for Australian residents... but it's the 'oh no refund!' thing instead. Valve really needs to behave better to it's Australian customers.