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If OP's account is true, the took away the features but then refused to provide a refund. At best, that's a pretty serious customer service fail.

• stronglikedan 12y ago
  That's not what OP said. The conversion to a free account and then back is not related to the refusal to refund his money. They temporarily took away paid features, but only because they botched his cancellation/refund request. When he pointed out their confusion, they corrected it. He didn't get a refund because they have a no refund policy.
  • jljljl 12y ago
    Ahh I missed that point, my bad.
  • bharath28 12y ago
    But if they don't have a refund policy(which i understand), why would they botch it up/take away paid features anyway? Makes no sense.
    • stronglikedan 12y ago
      It was neglect for sure, but I think it stemmed from poor communication and not malice. He requested that they cancel his premium service and refund him for the remaining duration. They cancelled the premium service, but neglected to tell him that he wouldn't get a refund. Also, this was during a time when a lot of people were trying to cancel, so I'm sure the customer service team was overloaded with this type of request.