3 ms·

Lyft has a similar policy re: stars.

• jtheory 12y ago
  The drivers' experience carries far more weight than any policy on paper, though. Actual implementation of policies can be completely different (imagine a ratings drop triggering an automated email saying "turn in your kit before 6pm today or a security detail will come get it" vs. triggering a non-confrontational call from someone trained to help you improve your ratings). Even the tone with which a policy is generally enforced (even if the end result is exactly the same) matters. I don't have direct experience with either Lyft or Uber, but I wouldn't discredit drivers' impressions.