Great article. "Your people are your product" is a brilliant insight and is really the highlight of the whole thing. I'd say that the employees of the respectiv

Great article. "Your people are your product" is a brilliant insight and is really the highlight of the whole thing. I'd say that the employees of the respective places I might visit account for about 80% of my choice in where to go for lunch each day. Last time I bought a car, I'd say employees of the various dealers accounted for about an equal percent of my decision.