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Ask HN: How to build a help section like this?
browsing segment.io I found the help section with a neat little search box, and what appears to be frequently asked questions.
I also noticed the same thing on cloudflare.
Wondering if there's some existing code I can use, or a provider specializing in such thing?
example: https://segment.io/help/
example: https://support.cloudflare.com/hc/en-us
- iurisilvio 12y agoTake a look at Zendesk. You have other platforms, but I don't remember any other names.
- wise_young_man 12y agoWe offer an knowledge base widget that you can add to any page of your existing website and inherits your design and blends into. You can check it out at http://userdeck.com/guides http://userdeck.com/guides and if you have any questions or feedback, I'm all ears!
- tomw1808 12y agoWe are using uservoice ( https://www.uservoice.com/ https://www.uservoice.com/ ) for the whole customer-support and KB part, and we like it...
- aartijune 12y agoHappyfox, help desk software organised a webniar on how to build an effective knowledge base. Please check out the link, https://www.happyfox.com/customer-service-webinars/proactive-customer-service-with-knowledge-base/ https://www.happyfox.com/customer-service-webinars/proactive...
- jgill 12y agoThe specific Cloudfare link that you have is to the ZenDesk helpcenter platform.
- hkarthik 12y agoShameless plug, but my company Desk.com (https://desk.com https://desk.com) provides a Knowledge Base as part of our Support platform.