> The final paragraph, though, about the power of calling service staff by their names, is is interesting. Maybe I should try that. Anyone got any experience wi

> The final paragraph, though, about the power of calling service staff by their names, is is interesting. Maybe I should try that. Anyone got any experience with habitually learning and using names (or just reading off their nametags)? He has an article on that too: http://www.esquire.com/features/influence/ESQ0506INFLUENCE_72 http://www.esquire.com/features/influence/ESQ0506INFLUENCE_7...