It seems to me that human actions based on reviews require human judgement. Taking away someone's livelihood because someone gets a lot of 4 star but positive

It seems to me that human actions based on reviews require human judgement. Taking away someone's livelihood because someone gets a lot of 4 star but positive reviews strikes me as dangerously wrong. Taking away someone's livelihood because he or she callously puts others in harms way is a different story. There's a huge difference between: 1 star: I waited for an hour for my pickup and this caused me to miss my very important appointment. Yes, traffic was horrible today, and so maybe it isn't the driver's fault but this was a very bad experience I don't want to repeat. You folks need to do a better job of setting expectations! and 1 star: my driver narrowly missed rear-ending the car in front of us because he was distracted. He didn't even apologize! In the second case we might blame the driver. In the first case, who gets the blame depends on the system.