4 ms·
It's 2014. As cruel as it sounds, if you haven't figured out that you need to underpromise and overdeliver to your customers, your days are numbered. There wil
by davemel37 12y ago
It's 2014. As cruel as it sounds, if you haven't figured out that you need to underpromise and overdeliver to your customers, your days are numbered.
There will be growing pains, people will suffer greatly, but a wonderful new system will hopefully arise from the ashes.
I do think that there is a better way, and that most users know how to discount a really bad review. It's kinda hard to hide bias when you are angry. So, the system will eventually balance out.
Bottom line, I don't know how to fix this system, but I do know how to survive in it. (hint: underpromise, overdeliver)
- Guvante 12y agoHow do you underpromise and overdeliver for a ride service? Sure he shouldn't have taken the detour, but should he lose his job because of the mistake? The answer is unknown to us. One thing that can be said is a customer who becomes sick with power is hard to deal with. If someone gets in the car and makes unreasonable demands with the threat of a bad review what do you do?
- davemel37 12y agoHow about a friendly smile and a cold bottle of water waiting for me in the car. Guaranteed 5 star review.
- vacri 12y agoShould he lose his job? That's not really a decision for the customer to make. If he loses his job because of one justifiably bad review, that's due to the ride service's policy, not the client.
- Guvante 12y agoYou are skirting my main point about unjustifiable reviews. The example in the article is certainly fire worthy, I will not contest that. (I was attempting to not claim that the writer was incorrect in his actions or that the actions of the driver were okay)
- megablast 12y agoThat doesn't help you if you come across someone who is racist, someone who is having a bad day, or someone who doesn't like red cars.
- gress 12y agoUnderpromising only works in environments where customers actually listen to your promises.