I do think that in certain circumstances you should be able to communicate instructions to them clearly. If their service is faulty, or if you wish to make a c

I do think that in certain circumstances you should be able to communicate instructions to them clearly. If their service is faulty, or if you wish to make a change to service they shouldn't be able to try to sell to you, at least until you have completed your request. For instance, if you want to terminate service, you should be able to notify them that you want to terminate service, they should have to process that request, and then they could try and sweeten the deal. But it should be to the point where you can call them, tell them you are cancelling, and then hang up, and have the service canceled. Similarly with technical issues. You should be able to explain your technical issue, receive support, get some kind of action for resolution, and then get the sales speech. If they are contracted to provide a service, they should have to provide that service before they can sell to you. Instead of trying to upsell you before they dispatch a technician, they could try to upsell you after they dispatch the technician. Instead of trying to upsell you instead of solving your problem, they should upsell you after they solve your problem. I think that should be general rules for consumer relations. It's common, but it's terrible that it's common. If you want to cancel your service you shouldn't be beholden to continue paying because the company filibusters you when you try to cancel. The consumer needs to have a way to exercise their right to terminate the arrangement, and a way to request resolution of a service issue that is not prevented or hindered by a company that would rather not have to fulfill their obligations without making a buck.