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It's very pushy and obnoxious, but it's also well known, so I agree that this is quite a non-story as far as that goes. My worst experience with an ISP, though
by Natsu 12y ago
It's very pushy and obnoxious, but it's also well known, so I agree that this is quite a non-story as far as that goes.
My worst experience with an ISP, though, is Megapath. They used to be Speakeasy which had absolutely incredible techs once upon a time.
Once bought out, it was slowly ruined. When trying to cancel, they "lost" my cancellation and the cancel web form (the only way they accepted cancellations) mysteriously failed to work until I was on the phone with a supervisor. Only the fact that the expiration date on my card had changed gave me enough leverage to finally force them to cancel, as I pointed out that I would not authorize any charges until I had absolute confirmation that I was cancelled.
- mikeash 12y agoNote that a company can't dictate the way in which you communicate with them, although they might pretend to. Send them a certified letter saying you're canceling their service. If they charge you after that, it's fraudulent. Since you sent it certified, you have proof. If they don't listen to that (which they probably will), let your card company to reverse the charges, or take them to court, or whatever. Not that this helps you with your old ISP, but if it comes up again....
- Natsu 12y agoYeah, looking back I should have kept better documentation and they knew to call me on it, so I used the threat of not letting them charge me (as the card's expiration had changed) to get out. If I knew to expect shenanigans like that, I would have played it differently, but they had always been good to me prior to that, so it blindsided me. I was only leaving because their DSL offering was no longer remotely competitive and I had already kept it longer than made sense. They simply didn't have a product to offer me at that point.