Very much worth reading for the magic phrase that will stop the upselling: There are a few things customers can do, per the document, to avoid the sales plays:

Very much worth reading for the magic phrase that will stop the upselling: There are a few things customers can do, per the document, to avoid the sales plays: one of them is to flat-out instruct the agent to not attempt to sell you services. "Customer volunteers a 'Don’t sell to me' statement" is explicitly listed under the section titled "Transition to Offer is Not Applicable in the Following Scenarios."