Yea, this isn't outrageous, and for some companies it is seen as trying to help the customer. If you are calling to complain about something, and the customer s

Yea, this isn't outrageous, and for some companies it is seen as trying to help the customer. If you are calling to complain about something, and the customer service agent attempts to sell you on a new product you have never heard of is that such a big deal? As long as they are respectful when you say you're not interested there is absolutely no harm in offering people your services. In all actuality, it's a good thing. Keeps you competitive, growing, and with the right attitude your customers should appreciate it.