As it's spelled out, I'm not sure I see the problem, either. When I cancelled with Comcast a few years ago, the woman spent a couple minutes inquiring about my

As it's spelled out, I'm not sure I see the problem, either. When I cancelled with Comcast a few years ago, the woman spent a couple minutes inquiring about my issues and offering to take another shot at fixing them. I didn't think that she was being unreasonable. I get more annoyed when the tellers at my bank try to get me to "talk to a banker" every time I stop by. (I'm already in your bank, surrounded by your bankers. Why would I need to be reminded that I could talk to one?) What I'd like to see from comcast is how they've structured their evaluation metrics and rewards. I suspect that some clever call center folks are artificially inflating their numbers by simply never allowing a customer to cancel.