It's normal to have users cancel rides (driver just missed the freeway offramp to get to you, etc), so over a year if you have 50k requests with an average 10%

It's normal to have users cancel rides (driver just missed the freeway offramp to get to you, etc), so over a year if you have 50k requests with an average 10% cancel rate... That's 5k cancellations. Nothing crazy here.