*Solid advice from carsongross: > don't be afraid to cut bad customers loose. You develop Walk-Away Power by finding more people who want to do business with

*Solid advice from carsongross: > don't be afraid to cut bad customers loose. You develop Walk-Away Power by finding more people who want to do business with you. It's OK to shake hands with a prospect and part ways on a friendly basis. You can always circle back a few months later, see if their situation has changed. Suggest reading Secrets of Power Negotiating by Roger Dawson.