I see more and more saas products putting out wikis (you can build/integrate your own via wikia.com etc, or github supports them natively for repositories). Fo

I see more and more saas products putting out wikis (you can build/integrate your own via wikia.com etc, or github supports them natively for repositories). For non-technical users, however, maybe a "knowledgebase" would feel more intuitive. Here are some examples: rackspace.com/knowledge_center/ support.godaddy.com help.linkedin.com aws.amazon.com/support/ (need to login to aws first)