I spent 16 years working for a medium-sized company that did debt collections, among other things. I think your experience is probably more the norm. There are

I spent 16 years working for a medium-sized company that did debt collections, among other things. I think your experience is probably more the norm. There are certainly bad companies out there, and no shortage of horror stories, but I saw a lot of effort put into compliance, and training, and quality to ensure that collectors played by the rules.