I work as a System admin and a client support tech for a small-ish MSP. I really thought that this is what I wanted to do. I could solve interesting and new p

I work as a System admin and a client support tech for a small-ish MSP. I really thought that this is what I wanted to do. I could solve interesting and new problems every and be given a chance to explore what is effectively the infinite depths of computing at a very technical level. I was really happy initially but as time has went on, I've become more and more aware that customer-facing IT has a lot less to do with solving technical problems, and a lot more to do with solving social problems - Talking to people and setting expectations and bridging a gap between what should actually be done and what the customer thinks should be done....and I'm not good at that. I want to solve difficult, technical problems. I don't want my job description to be 'I primarily deal with people and technical competence is secondary'. So I'm not there yet, but I feel this experience has helped really carve out what I do want for a career, so I'm glad I've had the experience. If there is one thing it helped define, is the quality of people I work with. I get to work with awesome people, and if I could find these kinds of people doing a more technically-focused job, that might be the dream.