There were 5,560 canceled rides, but the article suggests that a single Uber recruiter was responsible for almost 30% of those, and another was responsible for

There were 5,560 canceled rides, but the article suggests that a single Uber recruiter was responsible for almost 30% of those, and another was responsible for a further 10%. It would be interesting to see the data here in more detail: it may well be that 177 Uber recruiters have booked and cancelled rides, but that 160 of them have done so at a rate similar to average users, while 17 have been absurdly abusing the system. I'm actually a bit confused as to how single individuals were able to perpetuate such abuse without Lyft preventing it: after a single phone number has made a hundred cancellations on a bunch of accounts in the course of a few days, why weren't there automated processes in place to prevent those accounts from making another 1,400 of them. For that matter, why was the person even able to sign up for 22 accounts with one phone number?