I don't disagree with the accuracy of the quote, however I think there is something worth point out. The problem for the business person (manager) is that the

I don't disagree with the accuracy of the quote, however I think there is something worth point out. The problem for the business person (manager) is that the logic complaints don't do them a lot of good and are easy to dismiss. The manager's job isn't to be logical (or to even deal in it) but to corral those that are and extract value from things they make. These managers know the world isn't logical, that people and business processes often don't make sense, and that your complaints have been voiced by a million different people a million times before. Simply put, for the manager, your complaints are useless unless they provide a direct action your manager can take to make your work better and help you produce more value for your company.