"Hyperbole may sell, but we don’t want to sell it." Bravo. This is a great response, and as tptacek noted a great case study in security relations. Of course,

"Hyperbole may sell, but we don’t want to sell it." Bravo. This is a great response, and as tptacek noted a great case study in security relations. Of course, what ultimately matters is 37signals's behavior going forward. But this is certainly a step in the right direction.