I was in a similar position working support for a large international shipping company. I would work my 40 hours (day/afternoon/midnight) and then be required t

I was in a similar position working support for a large international shipping company. I would work my 40 hours (day/afternoon/midnight) and then be required to take calls off hours. For example if I worked 6pm to 6am I would be required to wake up at 10am (mid sleep cycle) and join a BS staff meeting. Also if a major issue started during your shift you were expected to stay and handle it when you could turn it over to the next shift. Many times my colleagues would be on the 14 hours of their day while I sat there with nothing to do because they were handling it.