Practices like this were a significant part of why I left a previous employer (they had me make a cancellation progress progressively more complex while monitor

Practices like this were a significant part of why I left a previous employer (they had me make a cancellation progress progressively more complex while monitoring the effect of each progressive increase in complexity on the number of cancelations and chargebacks). That plus a couple other issues made me feel like a scumbag and within a few months I was working elsewhere. Treating people badly doesn't just hurt company image, it hurts company culture and ability to retain good employees.