Rictic: I should have addressed this in the post! Our minimum reliability rate is 50% but a vast majority of our rides are done by what we call our exclusive dr

Rictic: I should have addressed this in the post! Our minimum reliability rate is 50% but a vast majority of our rides are done by what we call our exclusive drivers who have a 70% (soon 80%) reliability rate requirement with additional perks. I will update the post to clarify this! There are multiple reasons why a driver might not accept a ride but they all revolve around the fact that drivers are not our employees and they often are unable to or forget to become unavailable when they should be: - She just took a break to have lunch (should have turned the app to unavailable but forgot) - She is a taxi driver (we have both taxi and personal drivers on the platform) and just picked up a ride on the street and got a 2nd ride before she could turn unavailable (we measure volume in rides/second at busy times) - She drives for other platforms as well and accepted a ride request on it before she could turn unavailable - Each driver has 15 seconds to accept a ride before it goes to another driver. Sometimes the real world intervenes and you can't accept the ride in 15 seconds, especially if you are driving and not pulled over. One more data points: - I can't speak for Uber/Lyft but if you talk to their drivers you will see that their requirements are similar if not lower.