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Yes this is true, but this is the wrong way to do it. I have stayed at many places reviewed badly by people who just do not get it. Like I stayed at a wonderful

Yes this is true, but this is the wrong way to do it. I have stayed at many places reviewed badly by people who just do not get it. Like I stayed at a wonderful rustic place in Maine [1] but there were quite a few reviews complaining about the rustic nature and giving them one star. As a human being I can then read these reviews and decide that the people rating it one star were expecting that this should have been some 5 star modern hotel or Sandals. This happens with restaurants too as some people do not take into account the cost/location of a restaurant in reviews "I have had better burritos in San Diego, zero stars!" when reviewing a Tex-Mex place in New Jersey. Bottom line is that people are smart enough to filter out bad reviews. 1. http://www.tripadvisor.com/Hotels-g40525-Boothbay_Harbor_Maine-Hotels.html http://www.tripadvisor.com/Hotels-g40525-Boothbay_Harbor_Mai...

gallamine 12y ago
> Bottom line is that people are smart enough to filter out bad reviews. The problem is that the software generally filters first - e.g. "show me the 'best of'" or "sort by top rated". If you're looking at a selection of hundreds of items, I don't know that your statement holds.
- rlucas 12y ago
  It's the "scalar fallacy." In a nutshell, the scalar fallacy is the false but pervasive assumption that real-world things (hotels, sandwiches, people, mutual funds, chemo drugs, whatever) have some single-dimension ordering of "goodness". When you project a multi-dimensional space down to one dimension, you are involving a lot of context and preferences in the act of projecting. Just sayin'.
arrrg 12y ago
This is a general problem with reviews. If it’s written text it’s often possible to figure out whether a certain criticism is valid for you personally. Some people are very sensitive to wait times, I’m just not at all. I can always discount all reviews complaining about wait times because there isn’t enough useful signal there. Sure, even I don’t want to wait three hours for my food, but most people seem to complain way before that and that’s just not relevant information to me. Contrary, when people tell me what a great experience they had with the staff and that the owner came to their table and chatted with them I know I should probably avoid that restaurant because I just can’t stand any staff or owners acting like they are my best friends immediately. So, sure, for written reviews it’s often possible to see whether a criticism is relevant for your own personal tastes, but all those review places also implement star ratings and those are used to display and filter the places you are shown in the first place. So you might not even see a place you like because it got bad ratings based on (completely valid, by the way, I’m not saying other people have to also be as tolerant of wait times as I am!) factors you personally don’t care about. This affects other places as well, for example apps in app stores. I’m not sure how to solve this, to be honest, but that seems like a cool problem to tackle. I’m imagining Netflix-like personalised lists of restaurants or hotels you might like, not these dumb global star ratings. Does this already exist somewhere? I feel like it should. Surely someone must have already tried that …
- aestra 12y ago
  >when people tell me what a great experience they had with the staff and that the owner came to their table and chatted with them This tends to be a part of a broad cultural expectation. Americans tend to equate "good service" with [fake] niceness and obligated smiles and cheeriness. Some other cultures are different where good service means simply doing your job. I can't count how many times people have gone to other countries and complained about the "poor service" and "everyone is rude here" not even considering cultural differences. The US has gone insane in that respect with obligated "niceties." Now when I go to Walgreens they say to me after any transaction "be well." Seriously? Like I believe the cashier ringing up my candy and soda purchase personally cares about my well being and health? Or that it is adding anything of value to the transaction?
  - dragonwriter 12y ago
    > Now when I go to Walgreens they say to me after any transaction "be well." Seriously? Like I believe the cashier ringing up my candy and soda purchase personally cares about my well being and health? Or that it is adding anything of value to the transaction? Its a corporate slogan with tie-ins to Walgreen's marketing and branding. Like most aspects of branding, its not designed to operate at the level of rational thought and analysis at all. Its more like the use of corporate colors and logos on retail employees uniforms, but in auditory rather than visual form.
    - aestra 12y ago
      Doesn't make it less obnoxious. (to me) http://en.wikipedia.org/wiki/Have_a_nice_day#.22Have_a_Nice_Day.22_culture http://en.wikipedia.org/wiki/Have_a_nice_day#.22Have_a_Nice_...

gallamine 12y ago

> Bottom line is that people are smart enough to filter out bad reviews. The problem is that the software generally filters first - e.g. "show me the 'best of'" or "sort by top rated". If you're looking at a selection of hundreds of items, I don't know that your statement holds.

rlucas 12y ago
It's the "scalar fallacy." In a nutshell, the scalar fallacy is the false but pervasive assumption that real-world things (hotels, sandwiches, people, mutual funds, chemo drugs, whatever) have some single-dimension ordering of "goodness". When you project a multi-dimensional space down to one dimension, you are involving a lot of context and preferences in the act of projecting. Just sayin'.

arrrg 12y ago

This is a general problem with reviews. If it’s written text it’s often possible to figure out whether a certain criticism is valid for you personally. Some people are very sensitive to wait times, I’m just not at all. I can always discount all reviews complaining about wait times because there isn’t enough useful signal there. Sure, even I don’t want to wait three hours for my food, but most people seem to complain way before that and that’s just not relevant information to me. Contrary, when people tell me what a great experience they had with the staff and that the owner came to their table and chatted with them I know I should probably avoid that restaurant because I just can’t stand any staff or owners acting like they are my best friends immediately. So, sure, for written reviews it’s often possible to see whether a criticism is relevant for your own personal tastes, but all those review places also implement star ratings and those are used to display and filter the places you are shown in the first place. So you might not even see a place you like because it got bad ratings based on (completely valid, by the way, I’m not saying other people have to also be as tolerant of wait times as I am!) factors you personally don’t care about. This affects other places as well, for example apps in app stores. I’m not sure how to solve this, to be honest, but that seems like a cool problem to tackle. I’m imagining Netflix-like personalised lists of restaurants or hotels you might like, not these dumb global star ratings. Does this already exist somewhere? I feel like it should. Surely someone must have already tried that …

aestra 12y ago
>when people tell me what a great experience they had with the staff and that the owner came to their table and chatted with them This tends to be a part of a broad cultural expectation. Americans tend to equate "good service" with [fake] niceness and obligated smiles and cheeriness. Some other cultures are different where good service means simply doing your job. I can't count how many times people have gone to other countries and complained about the "poor service" and "everyone is rude here" not even considering cultural differences. The US has gone insane in that respect with obligated "niceties." Now when I go to Walgreens they say to me after any transaction "be well." Seriously? Like I believe the cashier ringing up my candy and soda purchase personally cares about my well being and health? Or that it is adding anything of value to the transaction?
- dragonwriter 12y ago
  > Now when I go to Walgreens they say to me after any transaction "be well." Seriously? Like I believe the cashier ringing up my candy and soda purchase personally cares about my well being and health? Or that it is adding anything of value to the transaction? Its a corporate slogan with tie-ins to Walgreen's marketing and branding. Like most aspects of branding, its not designed to operate at the level of rational thought and analysis at all. Its more like the use of corporate colors and logos on retail employees uniforms, but in auditory rather than visual form.
  - aestra 12y ago
    Doesn't make it less obnoxious. (to me) http://en.wikipedia.org/wiki/Have_a_nice_day#.22Have_a_Nice_Day.22_culture http://en.wikipedia.org/wiki/Have_a_nice_day#.22Have_a_Nice_...