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my general lack of interest in shopping (or being from europe--difficult to judge from the inside...), i have never actually heard of zappos before the amazon a
by sb 17y ago
my general lack of interest in shopping (or being from europe--difficult to judge from the inside...), i have never actually heard of zappos before the amazon acquisition. could some guys from the us briefly explain what's so great about zappos? i looked at the--admittedly kind of old-fashioned--web-site and it was not really clear what they are selling/doing that made it special...
thanks in advance!
- frisco 17y agoTheir return policy is so lenient and customer service so good that you can order 5 pairs of shoes to try on and return four with no problem. And, they all get there within a couple days max. I've never ordered from Zappos, but I've heard this story from many unrelated people now.
- ryanwaggoner 17y agoWe're all related, you know...
- geeko 17y agoYou might be interested in Tony's startup2startup talk: http://startup2startup.com/2009/03/27/tony-hsieh-zappos-in-the-business-of-selling-happiness/ http://startup2startup.com/2009/03/27/tony-hsieh-zappos-in-t...
- jonknee 17y agoThey have a huge inventory, ship really fast and don't care if you return product. They also did a lot of SEO so you see their sales pages for a lot of shoe related searches. (But that can get you only so far--as I said they ship really fast and don't care if you return.)
- nir 17y agoThe current New Yorker issue has an article on Zappos, pretty interesting: http://www.newyorker.com/reporting/2009/09/14/090914fa_fact_jacobs?currentPage=all http://www.newyorker.com/reporting/2009/09/14/090914fa_fact_...