Requesting Failure Analysis (FA) and Root Cause Analysis (RCA) from equipment provider is pretty standard after major incidents. It helps customer understand th

Requesting Failure Analysis (FA) and Root Cause Analysis (RCA) from equipment provider is pretty standard after major incidents. It helps customer understand the issue better and put process in place to handle similar incidents. Similarly, vendors do it willingly because it allows them to learn more about issue and either address issue with product enhancement or put out alerts to their service org/ other customers with potential troubleshooting and resolution guidelines.