12 ms·
Can't upgrade my Mac
I bought a new Mac with retina display (4gb/cheapest retina version). I used it for a month without any problems, but after that it started freezing/crashing. I tried contacting apple saying this is not what I expected (with 4gb of ram) with all the crashing's and they said they couldn't do anything about it since it's past the return date. I can't even upgrade the ram (which is the reason for the freezes). Now, they come out with 8gb ram and faster ones for the same price. I can't even sell this for as much as I would have liked either.
Shouldn't they be able to help me get 8gb of ram, since my Mac doesn't even function properly?
- jdubya 12y agoHi Stasy. Hacker News is not a venue for handling customer support complaints. I know you are frustrated. But you will get better help elsewhere.
- deleted 12y ago[deleted]
- mailslot 12y agoI keep encountering gripes that people can't "buy" upgrades to new Apple products. No... but you can totally add more RAM if you up your surface mount soldering skill game. ;) Semi seriously though... you can totally keep old Mac Pros up to date if you machine the heat sinks, patch & flash custom firmware and solder some things to your main board. Laptops & iMacs too. It's not impossible, just harder and seriously out of warranty. We can't achieve miniaturization and faster clock speeds if we keep bulky connectors and forced interconnect design. It takes A LOT to make a CPU upgradable. Memory too. Most automobiles have gone through this. It used to be that an owner of a vehicle could take apart and rebuild their own engine block. You could adjust your timing, fuel pump output, etc. Not anymore. Just as with cars, the average joe cannot work on their own computer anymore. Your crashing and freezing is likely to due with shit software. I'd suggest a full backup, a reimage / full reinstall, and a gradual reintroduction of the crap that's breaking it.