This is the usual journalist bunch of bolocks. Even the example they use is bad. Bell was an expert on what he did, Wester Union on the other hand in a company

This is the usual journalist bunch of bolocks. Even the example they use is bad. Bell was an expert on what he did, Wester Union on the other hand in a company that delivers message. Even if a company can be considered an "expert", try are experts in delivering messages, not it the technology that composes a telephone.