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I think support has to move up the stack to be remotely relevant to 2014 markets and beyond. This is my goal and why I'm running point on the dev to dev support
by jnoller 12y ago
I think support has to move up the stack to be remotely relevant to 2014 markets and beyond. This is my goal and why I'm running point on the dev to dev support. But to your point, on the 15th we precisely outlined what is covered on each support level:
http://www.rackspace.com/managed-cloud/ http://www.rackspace.com/managed-cloud/
Fundamentally; support has to become systems level, and not single instance level, and that means gaining knowledge and expertise (which we have in house) about the nuances of a given application stack.
- quicksilver03 12y agoI guess it depends on the use case and the sysadmin knowledge of the client. I find that the frontier of responsibility becomes too much blurred when the service provider takes care of anything above the hardware: I personally prefer when the service provider concentrates on power and network stability, and anything else is my responsibility.