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Definitely excited. If they win that bid, prepare for some shake up down the line. Their strategy is to provide service at a fixed, fair price: No options, all
by lloeki 12y ago
Definitely excited. If they win that bid, prepare for some shake up down the line.
Their strategy is to provide service at a fixed, fair price: No options, all included. Although they provide additional services, it's an ISP that actually knows it's a dumb data pipe: on broadband, you get the maximum bandwidth you can have; on mobile, data is data, so tethering is bundled. They were the first to provide native IPv6, FTTH, Gbps ports, etc... to end users. They definitely like to try out new tech (e.g they have additional compression and error correction on their ADSL2+ system, that provides a boost to throughput and stability).
They leverage FOSS products to integrate them into their architecture. For example, their set-top box is an AirPlay audio and video receiver. Back in the day they provided free FTP and web hosting (basically Apache and vsftpd) to their users, along with 1GB of IMAP mail storage when everyone was stuck with a dozen megabytes and POP. On the whole, they have a tendency to please the tech tinkering crowd, the router having features often found on homemade Linux NAS or Sinology systems†.
They regularly stand up for their users. When they were legally required to provide personal data from IP adresses, they did so in the most unpractical way possible (IIRC printed out via fax or snail mail). Recently they refused to pay for unbalanced peering, resulting in slow Youtube performance.
On the bad side, they're known to sacrifice stability to reach the price target, knowing that things will improve later as the system stabilises. Their service usually works well but they often have trouble scaling up to match demand, up to when the demand stabilises and they're finally able to catch up. Customer support used to be weak but has greatly improved. On mobile, SMS suffered delays and delivery issues††, calls failed to connect, power consumption was higher (I bet a failure to negotiate proper power profiles with baseband), but things have largely stabilised. IOW, they release early and often.
† but NO STATIC ROUTES. Seriously.
†† actually left for that reason.
- hokkos 12y agoWhat is the difference between free on youtube (and app/play store) and comcast on netflix ? I don't see one, Free is an enemy of net neutrality, I left them for that, and had a 15min call with their customer support after where they acknowledged that fact. I also left their mobile offer because it just didn't work (dropped http, call, sms).