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"Iliad is a French provider of telecommunication services. It is based in Paris and its operations comprise fixed and mobile telephony services, prepaid phone c
by djug 12y ago
"Iliad is a French provider of telecommunication services. It is based in Paris and its operations comprise fixed and mobile telephony services, prepaid phone cards and internet access providing and hosting services. The company was founded by Xavier Niel in 1999." -Wikipedia
- Zikes 12y agoThat's not exactly what I'm after. Being so far removed from the country they're based in, I have no idea what the general sentiment about the company is. How is their customer service? Are their product offerings priced competitively? Do they generally "go to bat" for their customers on issues like privacy and net neutrality? On a scale of Google Fiber to Comcast, how do they rate?
- brohee 12y agoExtremely competitive pricing, so so customer support (well, understaffed so hard to reach but polite and competent, nothing like the horror stories coming from the US). Very simple commercial offering, little in the way of options and extra charges. They design lots of their networking equipment, from the triple play boxes customer get to some of their core infrastructure. They also keep their engineering in house, where the competition (Orange, SFR, Bouygues) relies a lot on external companies for about everything... A very peculiar company, unlike any other in France, save maybe OVH the hosting giant.
- jamesbritt 12y ago(... nothing like the horror stories coming from the US). I've had really good experiences with Tmob customer support, so I get aprehensive when there is acquistion talk.
- leeoniya 12y ago> Being so far removed from the country they're based in You do know that T-Mobile is German, yes? [1] [1] http://en.wikipedia.org/wiki/Deutsche_Telekom http://en.wikipedia.org/wiki/Deutsche_Telekom
- Zikes 12y agoSemantics and a poor choice of wording on my part. T-Mobile may be based in Germany, but they do operate in the US and are one of the most well-known cellular providers.
- freehunter 12y agoYes, but they do business in the US. Aldi is German as well, but they have stores in the US so Americans can visit and form their own opinions about the brand. Not so with Illiad, so T-Mobile being owned by DT isn't relevant to the discussion.
- Deusdies 12y agoI am not sure how it is not relevant. Tmobile is owned by Deutsche Telekom, a German company. T Mobile operates in the US and many other countries. If this offer goes through, T mobile US will be owned by Free, a French company. But it will continue to operate in the US.
- burkaman 12y agoI'll break it down. Generally, an acquisition implies some type of change. Not always, obviously, but usually when a company gets bought, its customers are going to feel some effects. Now, current customers of T-Mobile know the company pretty well. They know its reputation, its quality of service, its recent history, etc. If, for example, AT&T were considering acquiring T-Mobile, these customers would have some idea of what to expect. They have all heard of AT&T, know its reputation, service, etc. So they could make some reasonable assumptions about what is going to change. However, these customers probably haven't heard of Iliad. They don't know its reputation, its quality of service, its history, anything. So making any guesses about what this acquisition would entail is very difficult. The locations of these companies are only relevant because they give us an idea of whether most people know anything about each company. T-Mobile is based in Germany, but that doesn't matter, everyone in the US knows them anyway. Free is based in France, which does matter because most Americans have never heard of them and know nothing about them.
- conradfr 12y ago> How is their customer service? Not that bad, not that great, and its developers are underpaid ;) (I was one of them).