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Show HN: Helpful – Community-built support software

34 points by chrislloyd 12y ago

veeti 12y ago
Is the conversation pricing based on monthly conversations or "forever"?
- vanstee 12y ago
  The conversation limits are for new conversations received per month. So for the Growing plan you can receive up to 1,000 conversations per month. Oh and don't worry too much about hitting the limit. We'll always accept your incoming messages and send you a friendly reminder to upgrade once you start going over. Does that answer everything?
gozmike 12y ago
This is beautiful in its simplicity. Kudos! As I mentioned on the thread on your medium post, we believe like you in the need for simplicity around support. Check out http://supportkit.io http://supportkit.io - we're building it to be a completely free solution for support of mobile apps. Happy to talk about how Helpful might fit into this.
nobodysfool 12y ago
So, essentially this is just a hosted 'contact us' form, which sends emails?
- bitsweet 12y ago
  It is actually a shared inbox that a team can use to offer customer support for their product/business. There is an embeddable "contact us" form but having your customers send support requests to your support email address seems to be more popular.
ivasilov 12y ago
For people who are wondering what sets Helpful apart from all the other support tools out there, do note that this is built entirely on Assembly. This means, its ownership is split between the people developing it. Hopefully, this will lead to new open-source business models, which we can all agree on, are a healthy alternative.
- nmjohn 12y ago
  For anyone who only knows assembly as a low level programming language and was really confused by this comment, Assembly [0]. [0]: https://assembly.com/ https://assembly.com/
phleet 12y ago
The link to "Assembly" in the page footer is broken.
- deleted 12y ago
  [deleted]
- vanstee 12y ago
  Just fixed it. Thanks. Here's the link: https://assembly.com https://assembly.com
nacs 12y ago
Seems to be broken after signing up and logging in. JS console shows websocket errors from your Pusher account being over quota: Error: Invariant Violation: unmountComponent(): Can only unmount a mounted component. application-2f12875292642440acb371cf86b33623.js:16 Firefox can't establish a connection to the server at wss://ws.pusherapp.com/app/91e530f27b964fcff907?protocol=7&client=js&version=2.1.6&flash=false. pusher.min.js:71 "Pusher : Error : {"type":"WebSocketError","error":{"type":"PusherError","data":{"code":4004,"message":"Account over quota"}}}" It's probably not a good idea to depend on an active Websocket connection for reading the customer messages/inbox. Plain XMLHTTP requests may work better (more compatible with firewalls/browsers).

34 points by chrislloyd 12y ago

veeti 12y ago

Is the conversation pricing based on monthly conversations or "forever"?

vanstee 12y ago
The conversation limits are for new conversations received per month. So for the Growing plan you can receive up to 1,000 conversations per month. Oh and don't worry too much about hitting the limit. We'll always accept your incoming messages and send you a friendly reminder to upgrade once you start going over. Does that answer everything?

gozmike 12y ago

This is beautiful in its simplicity. Kudos! As I mentioned on the thread on your medium post, we believe like you in the need for simplicity around support. Check out http://supportkit.io http://supportkit.io - we're building it to be a completely free solution for support of mobile apps. Happy to talk about how Helpful might fit into this.

nobodysfool 12y ago

So, essentially this is just a hosted 'contact us' form, which sends emails?

bitsweet 12y ago
It is actually a shared inbox that a team can use to offer customer support for their product/business. There is an embeddable "contact us" form but having your customers send support requests to your support email address seems to be more popular.

ivasilov 12y ago

For people who are wondering what sets Helpful apart from all the other support tools out there, do note that this is built entirely on Assembly. This means, its ownership is split between the people developing it. Hopefully, this will lead to new open-source business models, which we can all agree on, are a healthy alternative.

nmjohn 12y ago
For anyone who only knows assembly as a low level programming language and was really confused by this comment, Assembly [0]. [0]: https://assembly.com/ https://assembly.com/

phleet 12y ago

The link to "Assembly" in the page footer is broken.

deleted 12y ago
[deleted]
vanstee 12y ago
Just fixed it. Thanks. Here's the link: https://assembly.com https://assembly.com

nacs 12y ago

Seems to be broken after signing up and logging in. JS console shows websocket errors from your Pusher account being over quota: Error: Invariant Violation: unmountComponent(): Can only unmount a mounted component. application-2f12875292642440acb371cf86b33623.js:16 Firefox can't establish a connection to the server at wss://ws.pusherapp.com/app/91e530f27b964fcff907?protocol=7&client=js&version=2.1.6&flash=false. pusher.min.js:71 "Pusher : Error : {"type":"WebSocketError","error":{"type":"PusherError","data":{"code":4004,"message":"Account over quota"}}}" It's probably not a good idea to depend on an active Websocket connection for reading the customer messages/inbox. Plain XMLHTTP requests may work better (more compatible with firewalls/browsers).