There will still be a need for admin/bureaucracy with BI. Some people will need extra benefits because of their circumstances and people will have issues (e.g.

There will still be a need for admin/bureaucracy with BI. Some people will need extra benefits because of their circumstances and people will have issues (e.g. suddenly their payments stop). I'm not convinced BI will decrease the number of support people since more people will actually be using the service.