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Of course, if one looks at the profit-seeking world, one sees multiple examples of organizations blind to feedback: GM springs to mind these days.
by MaysonL 17y ago
Of course, if one looks at the profit-seeking world, one sees multiple examples of organizations blind to feedback: GM springs to mind these days.
- billswift 17y agoTrue, but responding to feedback is a lot harder than being aware of it. And especially so in a larger organization. I'm not so sure that GM's problems stemmed from not being aware of the problems as not being able to respond for various structural, legal, and social reasons.