I agree that their AWS support needs a lot of improvement, and there are others in the industry (rackspace, peer one) who are better. But I disagree with the OP

I agree that their AWS support needs a lot of improvement, and there are others in the industry (rackspace, peer one) who are better. But I disagree with the OP's assertion that Amazon is inherently incapable of providing good customer service in any of its markets.