Rackspace's support is indeed fantastic, however their product is significantly more friction-ful to use (I'm currently at a company that has purchased a Racksp

Rackspace's support is indeed fantastic, however their product is significantly more friction-ful to use (I'm currently at a company that has purchased a Rackspace Private Cloud, and uses it in conjunction with their public cloud). It works as advertised, kinda-sorta and with a whole lot of spit, duct-tape, and prayer, but I'd much rather use Amazon's system and deal with one support ticket every other quarter, than the weekly support ticket(s) using Rackspace's product seems to require.