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> AWS is unbelievably lousy at support. Compared to whom? Google? How many times have you seen tickets like [1] for Android, Gapps, etc? Additionally, the g

> AWS is unbelievably lousy at support. Compared to whom? Google? How many times have you seen tickets like [1] for Android, Gapps, etc? Additionally, the google cloud platform onboarding was so bad, I almost gave up a $500 credit in frustration. [1] https://productforums.google.com/forum/#!topic/gmail/HTX9cLb3E3o https://productforums.google.com/forum/#!topic/gmail/HTX9cLb...

smacktoward 12y ago
Rackspace leaps to mind.
- lwhalen 12y ago
  Rackspace's support is indeed fantastic, however their product is significantly more friction-ful to use (I'm currently at a company that has purchased a Rackspace Private Cloud, and uses it in conjunction with their public cloud). It works as advertised, kinda-sorta and with a whole lot of spit, duct-tape, and prayer, but I'd much rather use Amazon's system and deal with one support ticket every other quarter, than the weekly support ticket(s) using Rackspace's product seems to require.
  - tacticus 12y ago
    Is their private cloud still vmware based or have they finished rolling out the openstack solutions?
    - lwhalen 12y ago
      Yes, it's all Openstack at this point (at least our environment is. The 'Havana' release)
mark_l_watson 12y ago
I also received the free $500 credit and decided not to use it because of an on boarding issue. On the other hand, when Amazon first released EC2, they gave me a $1000 credit to use anyway I wanted, and that I did use. I really like Google products like GMail, Blogger, and G+ and working at Google the infrastructure was more than wonderful, but for external developers the Google Cloud Platform products really could be a lot better.