I'm using rt right now. I like using its interface, but there are others on my team who never log in through the web; they update tickets solely via e-mail. It

I'm using rt right now. I like using its interface, but there are others on my team who never log in through the web; they update tickets solely via e-mail. It would be nice if they were able to change metadata of the ticket (new, open, resolved, etc) via e-mail.