Agreed on the first point. I'm glad they removed it. But we had so few tools at our disposal, and the reviews can mean so much. I'm the same though, completely

Agreed on the first point. I'm glad they removed it. But we had so few tools at our disposal, and the reviews can mean so much. I'm the same though, completely averse when it comes to looking at reviews, good and bad. I hate it. Your last point is really good, I've always thought there should be super easy mechanisms like this (although I'm often guilty of not providing, aside from email address or Twitter handles). The Google Maps feedback mechanism works really well - includes a screenshot and a bunch of diagnostics info. The only thing I don't like about it is you need to shake to trigger it, meaning most people don't know about it.