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I think giving customer emails to app developers is plain wrong. I'd be creeped out if a developer emailed me after I reviewed his or her app. Developers shoul

I think giving customer emails to app developers is plain wrong. I'd be creeped out if a developer emailed me after I reviewed his or her app. Developers shouldn't be so concerned with reviews. Reviews are for other customers, not for developers to read. I say this as a developer who has received reviews that contain misinformation about my product (lying that it's going to be pulled from the App Store, for example). I made a decision to stop reading reviews and just focus on building something I'm proud of. This has paid off for me. I also make it easy for customers to email me directly in my apps. I get a lot of good feedback this way — and I can send a response that is actually solicited.

qzervaas 12y ago
Agreed on the first point. I'm glad they removed it. But we had so few tools at our disposal, and the reviews can mean so much. I'm the same though, completely averse when it comes to looking at reviews, good and bad. I hate it. Your last point is really good, I've always thought there should be super easy mechanisms like this (although I'm often guilty of not providing, aside from email address or Twitter handles). The Google Maps feedback mechanism works really well - includes a screenshot and a bunch of diagnostics info. The only thing I don't like about it is you need to shake to trigger it, meaning most people don't know about it.