"Quantitative metrics typically fail." Tattoo this on your forehead so that you se it every morning. If you punish bugs, people are going to stop reporting th

"Quantitative metrics typically fail." Tattoo this on your forehead so that you se it every morning. If you punish bugs, people are going to stop reporting them against themselves or their teammates. I often report bugs against myself so that I have a record more durable than a sticky note. Another demotivator is management hysteria to get the bug count to zero. Bugs need to be reported no matter what the goal is. The best way to understand what is is going on is to talk to people informally (definitely not regularly scheduled meetings).