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Any quantitative metric carries perverse incentives. My co-workers have a legend that backs this up, from the time before I joined. They had a quarterly bonus
by wlievens 17y ago
Any quantitative metric carries perverse incentives.
My co-workers have a legend that backs this up, from the time before I joined. They had a quarterly bonus system that would be adjusted for defect rate. If you had defects against your code, you'd lose on the bonus.
Needless to say that this resulted in a "black market" for defects, with little gain in quality or productivity resulting.
- jacoblyles 17y agoOf course, qualitative metrics carry perverse incentives as well. Classically, they encourage employees to suck up to whoever makes the qualitative assessment.